Contact Us
Talk to Zivor
Got a fitment question, an order issue, or can't find the part you need? We're here to help — we reply within one business day, every business day.
Checking hours…
Track an order
Live status & shipping info
Start a return
30-day no-quibble returns
Browse FAQs
Self-serve common questions
Send us a message
Tell us what's going on — the more detail, the faster we can help.
What's this about?
Quick answers
Most enquiries we receive have answers below. Worth a 30-second scroll before you send a message.
How fast will my order ship?
Orders placed before 2pm AEST Monday–Friday ship the same business day from our Moorabbin warehouse. Orders placed after 2pm, or on weekends and public holidays, ship the next business day. You'll get a tracking email as soon as the shipping label is generated.
How do I know if a part will fit my vehicle?
Every product page shows a year/make/model fitment table covering 3,000+ Australian vehicles. If your vehicle is listed, the part fits. You can also browse parts by your vehicle — pick year, make and model and we'll only show parts confirmed to fit. If your fitment isn't listed but you think the part should suit, send us a message with your vehicle details and we'll confirm.
Can I pick up from your warehouse?
No, sorry — Zivor Automotive is online-only. We don't run a retail counter or accept walk-in customers. Every order is picked, packed and dispatched straight to your door. This keeps our overheads low and lets us offer better pricing than a shopfront business could.
What's your returns policy?
30 days, no-quibble. If it's not right, send it back in original packaging within 30 days of delivery for a full refund or exchange. Open a return through the Resolution Centre and we'll send you a return label. If our fitment table was wrong about your vehicle, we wear the return freight too.
Do you offer parts fitting or installation?
No — we supply parts, not fitting services. We can't recommend specific mechanics, but our parts are sold to thousands of independent workshops nationwide who'll fit them for you. Many parts (oil filters, wiper blades, globes, brake pads) are designed for DIY install with basic tools.
How do I track my order?
Use the order tracking page with your order number and email, or check the tracking link in the shipping confirmation email we sent when your order dispatched. Most metro orders arrive within 1–3 business days, regional within 3–7.
Do you ship to PO boxes and regional Australia?
Yes — we ship Australia-wide via Australia Post (PO box compatible) and courier services. Free shipping kicks in on orders over $99 to most destinations. Bulky items (radiators, exhaust kits) may incur a courier surcharge to remote postcodes — the checkout will show this before you pay.
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, and direct bank deposit. All payments are processed via 256-bit SSL on PCI-DSS compliant gateways — we never see your card details.
I'm a workshop or trade buyer — do you offer trade pricing?
Yes — we have a trade programme with volume pricing for registered workshops, mechanics and fleet operators. Send us a message above with your business name, ABN and the brands/categories you buy most, and our trade team will get back to you within one business day.