Returns Policy
Customer Care
Returns & Exchanges
Ordered the wrong part, or something not quite right? You have 30 days to send it back for a refund or exchange — and if the mistake is ours, we cover the return shipping.
30-day window
Return or exchange within 30 days from your delivery date.
Original condition
Unused and undamaged, in original packaging with all accessories.
Free return label
If a part doesn't fit or suit its purpose, we pay the return postage.
Fast processing
Refunds and exchanges processed within 2 business days of receipt.
Standard 30-day returns policy
Zivor Automotive accepts product returns in the following circumstances.
All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). Please use due diligence in checking hard parts for correct fitment before removing from the packaging — you should usually be able to compare the new item with the old or broken item while it is still in the manufacturer's packaging. Please ensure all returned items are free from marks, stains and rips, as they may not be accepted for return if received damaged (unless faulty).
Tip: Check fitment before you open the packaging. Comparing the new part against your old one while it's still sealed is the easiest way to confirm it's right.
Frequently asked questions
Can I return or exchange my parts?
All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). Please use due diligence in checking hard parts for correct fitment before removing from the packaging. You should usually be able to compare the new item with the old or broken item while it is still in the manufacturer's packaging. Please ensure all returned items are free from marks, stains and rips, as they may not be accepted for return if received damaged (unless faulty).
We can only accept returns for items that are unused, undamaged, and in original packaging with all accessories. You have 30 days from the date of delivery to return items for an exchange or refund.
Am I eligible for a free return shipping label?
If the part supplied isn't compatible with the vehicle or doesn't serve its intended purpose as specified by us, we'll happily pay for return shipping and provide a full refund or exchange.
Once your parts have been received, we will process your exchange or refund within 2 business days.
How do I start a return?
Head to the Resolution Centre in your account, or contact our team with your order number and the reason for return. We'll confirm the next steps and, where eligible, send you a return shipping label.
Zivor warranty
We provide the manufacturer's warranty, which can be claimed in the following circumstances:
- The product is defective.
- The listing or images misrepresent the product.
- The product is not suitable for use for its intended purpose.
If any of the above applies to your order, get in touch and we'll make it right.
Need a hand with a return?
Our Moorabbin team answers the phone and replies to email inside one business day.